| FAQs | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
PROBLEM RESOLUTION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1. Knowing SBI Express Remit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.1 What is SBI Express Remit? SBI Express Remit is a completely online, paperless money transfer service in US. SBI Express Remit enables you to send money directly from your US bank account to the beneficiary in India from the comfort of your home. SBI Express Remit uses the US Automated Clearing House (ACH) network to directly transfer money from your US bank account to your beneficiary in India. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.2 What are the benefits of SBI Express Remit? The SBI Express Remit facility provides you with unique benefits: * Completely online - Directly transfer money from your local bank account in USA, no need for any branch visits or paperwork. You can post Remittance instructions 24X7 at any time and on any day. * FREE money transfers above $100 into beneficiary accounts at over 4000 SBI Branches all over India. * FREE money transfers above $1000 into other Bank accounts all over 30 India. * FREE Demand Draftsabove $1000 issued and couriered to beneficiaries/beneficiary banks. DDs payable at over 9000 branches of SBI all over India. Nominal charges for lower amounts. * Online Tracking of your request through every stage of the transaction. * Standing Instructions facility - (e.g. for monthly transfers). * Send upto $5,000 per day . Weekly limit of $15,000. * Money is received and processed as per your request in 5 business days (If the money transfer request is made before 10:00 pm India time) Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.3 What is ACH? ACH stands for Automated Clearing House, which is the clearing network for electronic funds transfers in the United States. Using the ACH network, banks may process financial transactions electronically without using paper instruments such as checks. ACH allows a client to use a bank to initiate a debit or a credit transaction on a customer's bank account, subject to certain authorizations as per ACH rules. The advantages of ACH for money transfers are as follows: *Completely online - no need of any paperwork. *Money is transferred directly from your US bank account. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.4 How secure is SBI Express Remit? SBI Express Remit uses state of the art security systems to ensure the privacy of your bank account details and other information provided by you. Our web-site is Verisign certified and PKI-enabled, it uses 128-bit encryption for file transfers. Please note that ACH is a widely used service in US. Over 20,000 US banks are participants of the ACH network. The popularity of the ACH service can be gauged from the fact that in 2002, there were over 9 billion ACH transactions worth more than $ 24.4 trillion. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2. Using SBI Express Remit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.1 How do I use SBI Express Remit? To use SBI Express Remit you need to go through the following steps: * For first time users, you need to complete a one-time Registration process where you would be required to provide your bank account details. * After the Registration process, there would be a one-time verification of your account details through an ACH Confirmation process. * On successful completion of ACH Confirmation, you can start using SBI Express Remit to send money to India. You would be required to enter relevant transaction details such as the beneficiary details, amount to be transferred, single or a recurring payment, etc. * SBI would process your payment as per the instructions entered on the website. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.2 How does the one-time registration process work? You need to provide the following details the first time: * Your US bank account number. *Your account type (consumer checking or consumer saving account). *Your US bank's 9 digit ABA Routing Number. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.3 What is the ACH Confirmation? The ACH Confirmation has to be completed by you before you can start using the SBI Express Remit facility. This is to ensure that only you as the real account holder uses this facility. This also prevents any misuse of your account. Once you complete the ACH Confirmation, you can start using SBI Express Remit to send money to India. Click here to know more about the ACH Confirmation. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.4 What type of US bank accounts can be used for SBI Express Remit? If you have a consumer checking account or a consumer savings account with a US bank affiliated to the ACH network, you can use SBI Express Remit. You can also add your consumer money market accounts for SBI Express Remit. However, for Automated Clearing House transactions, US banks consider money market accounts differently. Some banks consider it as consumer savings accounts and some treat it as consumer checking accounts. Hence, you need to check with your US bank as to the classification accepted for money market accounts by them and accordingly select either consumer savings account or consumer checking account. Please note that SBI Express Remit cannot be used for business / commercial bank accounts. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.5 Do I need to be a customer of SBI to use SBI Express Remit? No. You need not be a customer of SBI to use SBI Express Remit. You need to have a valid consumer checking / savings bank account with a US bank to use SBI Express Remit to send money to India. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.6 Can I send money to a non - account holder of SBI? Yes. SBI Express Remit can be used to send money directly into accounts with over 4000 branches of SBI through Electronic Funds Transfer facility or for credit of your beneficiary's account with other Banks through request for issuance of Demand Draft payable at over 9000 locations in India. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.7 Are there any limits on the amount that I can send through SBI Express Remit? You can send upto $5,000 per day. In addition, there is a weekly limit of $15,000. The minimum limit per transaction is USD 50. You can send 3 remittances per week, 6 in a fort night and 12 in a month. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.8 How can I give remittance instructions? a) In case of Direct Credits: After your registration is approved. You register your beneficiary ( if the money is to your NRE account, register yourself as beneficiary) through add beneficiary menu under Beneficiary Management. Enter all the requisite fields and care should be taken while entering your Branch and account number. As SBI is moving on Inter connecting of its branch by using a new software, the account numbers are getting changed and hence you may get a message "your account number has been changed, kindly contact your branch/beneficiary/sbigls to know the new number". Then kindly contact your branch and enter only the lasy 11 digits of the new number. b) In case of Demand Draft After your registration is approved. You register your beneficiary ( if the money is to your NRE account, register yourself as beneficiary) through add beneficiary menu under Beneficiary Management. Enter all the requisite fields and care should be taken while entering your Branch and account number. While adding the beneficiary, if you are sending to your own NRE account select "own account" and if you are sending to others select "Third Party Account". If you are sending money to your own NRE account in other banks, after selecting "own account", give the address of your Bank, branch under beneficiary address, so that we will dispatch the draft directly to your banker to credit of your account with them. In case of Demand Draft, you have to select a nearest SBI branch to issue a draft on it. Care should be taken to select a local branch to avoid collection charges, which may be charged by your Bank. Click here to know more about the remittance process. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3. Charges for using SBI Express Remit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.1 What are the charges for using SBI Express Remit? Remittances of above $100 are free, where remittances below $100 will be charged at $1. We also issue and dispatch Demand Drafts for FREE to over 9000 locations for money transfers of over $1000. For amounts $1000 and below there is a nominal charge of Rs.50/- per draft. Your local bank in USA normally should not charge you any fees for this service. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.2 Does the beneficiary need to pay any charges for SBI Express Remit? The beneficiary is not charged any fees for receiving money through SBI Express Remit. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4. Exchange Rate used in SBI Express Remit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.1 Where can I check the exchange rate used in SBI Express Remit? SBI Express Remit from SBI offers you one of the best exchange rates. You can check the indicative exchange rates by using our Exchange Rates link on the www.onliensbi.com/gls home page. The exchange rates displayed on the site are indicative rates (They are actual rates for transactions being processed on that day by SBI in India). The actual rates applied for converting the dollar ($) amount transferred by you into Indian Rupees may be different from the rate displayed on account of the intra day movement of the Rupee-Dollar exchange rate. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.2 Which rate is used to convert the money transferred - the rate applicable on the date of the money transfer request or otherwise? The exchange rate prevailing on the day the money is credited to the beneficiary's account or DD issued favouring the beneficiary. The exchange rates are displayed under Exchange Rates on the SBI Express Remit home page. These are indicative exchange rates and also the actual rates applied on that for transactions getting completed i.e., for transactions initialized about 5 business days earlier. For those initializing the transaction request applied for converting the $ amount transferred by you into Indian Rupees may be different from the rate displayed on account of the intra day movement of the Rupee-Dollar exchange rate. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5. ACH Confirmation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.1 Why is the ACH Confirmation carried out? As a security measure, the bank account details provided by you during the SBI Express Remit Registration process have to be verified. This also ensures that only you can authorize any money transfer from your bank account. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.2 How do you validate my bank account details? We initiate 3 small value transactions of below $ 1 each to your bank account. There are 2 Deposits (credits) and 1 Withdrawal (debit) transaction. The sum of the Deposit amounts equals the Withdrawal amount hence; your bank account balance does not get affected. You have to enter the withdrawal amount on the left side and the 2 Deposit amounts on the right side under Confirm ACH menu on our website. You can start using SBI Express Remit only if the amounts entered by you are correct. Please note that you have a maximum of two attempts to enter the correct Account validation details. In case incorrect details are entered twice, your SBI Express Remit account would be temporarily blocked. You can e-mail us at ach.gls@sbi.co.in, providing your login ID, to initiate the ACH Confirmation afresh. Click here to know more about the ACH Confirmation. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.3 When are the small value transactions posted to my US bank account? The 3 small value transactions of below $ 1 each are likely to be posted to your US bank account on the 2nd or 3rd working day from the date of registration for SBI Express Remit, provided the account details entered by you are correct. You would receive an e-mail from us on the 3rd working day informing you that ACH entries are posted by us. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.4 When can I do the ACH Confirmation on your website? You can do the ACH Confirmation after you receive an e-mail from us. This e-mail will informing you that we have posted the test entries would be sent to you on the 3rd working day from the date of registration for SBI Express Remit. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.5 How many attempts are allowed to enter the Account Validation details? We allow you a maximum of 2 attempts to enter the correct account validation details. In case incorrect details are entered twice, your SBI Express Remit account would be temporarily blocked. You can e-mail us at ach.gls@sbi.co.in providing your login ID, to initiate the ACH Confirmation afresh. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.6 How do I enter the ACH Confirmation entries details? You need to enter the withdrawal amount on the left side and 2 Deposit amounts (in any sequence) on the right side under the menu ACH Confirmation on our website. You would get 2 attempts to correctly enter the Account Validation details. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.7 My bank statement shows only a single Deposit. What should I do? Your US bank might combine the 2 Deposit amounts and show only a single Deposit amount in your bank account statement. In such a case, please contact your US bank and request them to provide the exact details of the Deposit amounts. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.8 No Deposits or Withdrawals are posted to my account. What should I do? The ACH Confirmation cannot be completed successfully, in case the account details entered by you during the SBI Express Remit Registration process are incorrect. In such a case, the posting of the Deposit and Withdrawal transactions do not take place and you are informed about the same through an e-mail. The primary reasons for the above are: 1. Account number - the account number mentioned by you is either incorrect or does not match with the details held by your bank. 2. ABA Routing number - your bank's ABA routing number is either incorrect or does not match with the data stored in the US Federal Reserve database. 3. Account Type - the account type (Checking/Savings) mentioned by you is either incorrect or does not match with the details held by your bank. In such cases, please contact your bank to provide you with the correct details. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.9 I have received a mail with the subject as "Transaction rejected". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit are incorrect. Such a case is rejected and returned by your US bank with the return type "R" and cannot be processed. The same is informed to you through an e-mail, requesting you to add a new bank account to your SBI Express Remit facility, after deleting the earlier bank account. Click here to know more about the "R" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6. Using SBI Express Remit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.1 How does the SBI Express Remit process work? The money is transferred from your bank account on the 2nd or 3rd working day from the request date. 3rd - 4th working days are the waiting period before release of funds to us in India and only after this do we make the payment to the beneficiary. We thus receive the money in 4-5 working days and process for credit to the beneficiary in India on the same day. If the beneficiary has an account with SBI Bank, the money is directly transferred to the account on the 5th day. For remittance sent by of draft additional working day may be required by the courier service. You can track the status of your remittance using the Remittance Status link under Transaction Details in the Service home page. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.2 When is the money transferred from my bank account? The money would be transferred from your bank account on the 2nd or 3rd working day from the date of making the money transfer request. Please ensure that your bank account has sufficient funds to cover the money transfer request. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days Click here to know more about the ACH Confirmation. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.3 When is the money paid to the beneficiary? In case of credits to SBI Bank accounts, the money is credited to the beneficiary's account with 1 day of receiving the money. For remittance sent by of draft additional working day may be required by the courier service. The Demand Draft is dispatched to the beneficiary by courier or registered post depending upon the location. A courier delivery would take about 1-4 days, while Registered Post would take about 8-10 days. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.4 How can I check the status of my money transfer request? SBI Express Remit from SBI Bank provides you an online tracking facility to monitor the money transfer status. Each money transfer request is provided a unique tracking number (e.g. GR00003453 in case of direct credit and GD00003453 in case of draft), using which you can track the status of the same online through View Transaction Details facility under Transaction Details in your Services Home page after you have logged in using your Login ID and password. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.5 Does SBI Express Remit allow me to send money to India on a regular monthly basis? You can use the menu Standing Instructions to set-up a recurring money transfer request to take care of your regular money transfers. You have the convenience of sending money on a weekly or a monthly basis. For example, if you want to send money to your family on 1st of every month, you can setup this feature on SBI Express Remit as a one-time activity. On the 1st of every month the processing of the transaction would be initiated and the funds would be credited to the beneficiary's account. The money would be automatically transferred every month from your US bank account to your family in India. We have provided the facility of deleting the regular money transfer request setup by you, in case you want to stop the money transfers. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.6 Money is not credited to the beneficiary's SBI Bank account. What should I do? In case the account number and the beneficiary name do not match with the bank details stored in the SBI Bank system, the amount would not be credited but would remain with the branch waiting for correct account number details. The status of the money transfer request is updated as completed. We request you to check the account number and the beneficiary name before making the money transfer request. You can e-mail us at ach.gls@sbi.co.in providing your unique tracking number (e.g. GR00001234) and your Login ID, to enable to resolve your query faster. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
6.7 The Demand Draft has not reached the beneficiary. What should I do? The delivery of the Demand Draft might be delayed in case the address of the beneficiary provided by you is either incorrect or incomplete. We request you to provide the correct address of the beneficiary and especially mention the correct PIN code and phone number of the beneficiary to ensure faster delivery. You can e-mail us at, ach.gls@sbi.co.in providing your unique tracking number (e.g. GD00001234) and your Login ID, to enable to resolve your query faster. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7. Request Returns | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.1 Can my US bank return a money transfer request made by me using SBI Express Remit? Your US bank might return a money transfer request made by you using SBI Express Remit for various reasons. This includes insufficient funds in your account and any change in your account status (account closed, account disabled, account type changed). Please note that your US bank might levy a charge to you in case you do not have sufficient funds in your account to cover the amount to be transferred. Click here to know more about the reasons for returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.2 What are the types of returns that I can receive? There are 2 types of returns that your US bank might send across for a SBI Express Remit request. These are: 1. "R" Type - This type of return is sent by your bank in case your account details (account number, ABA number, and account type) are incorrect or the transaction cannot be processed due to various reasons. Click here to know more about "R" type returns. 2. "C" Type - This type of return is sent by your bank, in case your account details (account number, ABA number, account type) have changed due to various reasons e.g. the reason could as varied as merger of your bank, closure of branch etc. Click here to know more about "C" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.3 How do you inform me about the returns? In case we receive a return for any transaction, we inform you through an e-mail about the action to be taken. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.4 What is a "R" type return? In case of a "R" type return your account details (account number, ABA number, account type) do not match with your bank records and are incorrect or the transaction might have been returned for various other reasons. Click here to know more about "R" type returns. A transaction, which is returned with a "R" type return, cannot be processed. We inform you about any such transaction return through an e-mail. You are requested to add a new bank account with the correct account details, after deleting the earlier bank account by using the menu Account Management. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.5 What is a "C" type return? In case of a "C" type return your account details (account number, ABA number, account type) might have changed due to several reasons. Click here to know more about "C" type returns. A transaction, which is returned with a "C" type return, can still be processed. However, future requests might be returned as "R" type and would not be processed. To prevent such a scenario, we inform you about a transaction returned as a "C" type return through an e-mail. You are requested to modify the bank account details, after deleting the earlier bank account. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.6 I have received a mail with the subject as "Transaction rejected". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit are incorrect. Such a case is rejected and returned by your US bank with the return type "R" and cannot be processed. The same is informed to you through an e-mail, requesting you to add a new bank account to your SBI Express Remit facility, after deleting the earlier bank account. Click here to know more about "R" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
7.7 I have received a mail with the subject as "Modify your SBI Express Remit details". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit have changed due to some reasons. Such a case is returned by your US bank with the return type "C". Though your transaction can be processed, future requests might be returned as "R" type i.e. cannot be processed. The same is informed to you through an e-mail, requesting you to modify the Account Details in SBI Express Remit facility, after deleting the earlier bank account. Click here to know more about "C" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1. US Bank Account | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.1 SBI Express Remit shows the ABA number of my bank as incorrect. What should I do? In the United States each bank branch is provided with a unique 9 digit number by the American Bankers Association known as the ABA Number or Routing Number. Please check the correct ABA Number with your local US bank branch. You can also find the ABA Number from the check provided by your US bank. Click here to know more. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.2 SBI Express Remit shows the ABA number of my bank as incorrect. However my bank states that the ABA number is correct. What should I do? Such a situation might arise if the ABA number as recorded with the Federal Reserve database does not match the ABA number as provided by your bank branch. We request you to contact your bank branch to get the correct ABA number as recorded with the Federal Reserve database. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.3 I have a business checking account. Can I send money to India using SBI Express Remit from this account? SBI Express Remit can only be used to send money from a consumer checking or savings account. You cannot use a business or a commercial account to send money to India using SBI Express Remit. This is not allowed as per the ACH rules and regulations. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
1.4 I have a money market account. Can I send money to India using SBI Express Remit from this account? You can send money to India using SBI Express Remit from your consumer money market accounts. However, for ACH transactions, US banks consider money market accounts differently. Some banks consider it as consumer savings accounts and some treat it as consumer checking accounts. Hence, you need to check with your US bank as to the classification accepted for money market accounts by them and accordingly select either consumer savings account or consumer checking account. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2. US Bank Account | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.1 I want to delete my US bank account details registered with SBI Express Remit. What should I do? You can delete the bank account registered with SBI Express Remit by selecting the Account Management menu on your SBI Express Remit (ACH) Account link on our website after logging in using your Login ID and password Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.2 My registered US bank account is showing Account Disabled-Incorrect Entry, as I have entered the incorrect deposit amounts while validating the account. I want to re-validate the same bank account. What should I do? In this case, we request you to please send an e-mail to ach.gls@sbi.co.in from your registered email ID, with your Login ID and the registered bank account details which you want to validate again. We would enable your account and initiate the ACH Confirmation afresh. On successful completion of account validation, you can start using SBI Express Remit to send money to India. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
2.3 My SBI Express Remit account has been disabled. What should I do? Your SBI Express Remit account might be disabled for the following reasons: a. "R" type return is received for a transaction request of yours. b. You have entered the Account Validation entries incorrectly twice. We request you to please send us an e-mail at ach.gls@sbi.co.in providing your Login ID. We would enable your account and initiate the ACH Confirmation afresh. On successful completion you can start using SBI Express Remit to send money to India. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3. Account Validation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.1 My bank account has been posted with only 1 Deposit entry. What should I do? Your US bank might combine the 2 Deposit amounts and show only a single Deposit amount in your bank account statement. In such a case, please contact your US bank and request them to provide the exact details of the Deposit amounts. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.2 My bank account has been posted with the Account Validation entries. However I cannot enter the same on the website. What should I do? The Account Validation entries would be posted to your bank account on the 2nd or 3rd working day after you register for SBI Express Remit, provided the account details are correct. We would send you an e-mail on the 3rd working day informing you about the details of the ACH Confirmation, subsequent to which you can enter the 2 Deposit amounts on the website. We request you to please wait for the e-mail and carefully go through it and only then make the entries on the website. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.3 I have received the e-mail to enter the Account Validation entries. However, no deposit or withdrawal entries have been posted to my bank account. What should I do? We send you an e-mail on the 3rd working day, informing you about the details of the ACH Confirmation. However, the Deposit and Withdrawal entries are posted to your bank account only if the account details (account number, ABA number, account type) are correct. The ACH Confirmation cannot be completed in case the account details are incorrect. You would be informed about the reason for the same through an e-mail. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.4 My SBI Express Remit account has been disabled. What should I do? In case you enter the Account Validation entries incorrectly twice on our website, for security reasons your SBI Express Remit account would be temporarily blocked. You can e-mail us at ach.gls@sbi.co.in providing your login ID, to initiate the ACH Confirmation afresh. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.5 I have received a mail with the subject as "Transaction rejected". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit are incorrect. Such a case is rejected and returned by your US bank with the return type "R". The same is informed to you through an e-mail, requesting you to add a new bank account to your SBI Express Remit facility after deleting the earlier bank account. Click here to know more about the "R" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
3.6 I have received a mail with the subject as "Modify your SBI Express Remit details". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit have changed due to some reasons. Such a case is returned by your US bank with the return type "C". The same is informed to you through an e-mail, requesting you to modify the Account Details in SBI Express Remit facility, after deleting the earlier bank account. Click here to know more about the "C" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4. SBI Express Remit Transaction | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.1 I want to send money to India on a regular basis. How can I do it? The SBI Express Remit service allows you to set-up an automatic recurring money transfer request on a monthly or Quarterly or half yearly basis. To use this you have to select menu Standing Instructions and provide the frequency of remittances in terms of months or days and the number of recurrences. Money would be automatically transferred regularly from your US bank account based on your request. Example: You want to send money every month to your family in India. You can select Standing Instructions. Select the frequency as 1 month. Money would be automatically transferred from your US bank account every month for the next 6 months. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.2 I have made a SBI Express Remit request, but the money has not been transferred from my US bank account. What should I do? For a SBI Express Remit request the money is transferred from your bank account on the 2nd or 3rd working day from the date of the request. In case the money is not transferred by the 3rd working day, it might be due to the request being returned by your bank. Click here to know more about the reasons for return. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.3 Money has been transferred from my bank account, but the beneficiary has not received the money as yet. What should I do? For a SBI Express Remit request, the money is transferred from your bank account on the 2nd or 3rd working day from the request date. Any unpaid requests are expected during the 3rd - 4th working days and only after this do we make the payment(credit) to the beneficiary. In case of direct credits, the money is credited to the beneficiary's account within 1 day of receiving the money. In case of Demand Drafts (DD), the DD is prepared and dispatched within 1 additional working day of receiving the money. Typically the DD delivery takes between 24-96 hours. Any holidays (Saturday, Sunday and any public holiday in India or US) have to be excluded while calculating the working days. Example: If you make a SBI Express Remit request on Monday, the money would be transferred from your bank account on Tuesday or Wednesday. The beneficiary's account under Direct Credit facility would be credited on Friday or Monday. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.4 It has been more than 5 working days since my SBI Express Remit request, but the money has not been credited to the beneficiary's account. What should I do? In case the beneficiary account number and beneficiary name does not match with the SBI Bank records, your request is put on hold. Please get in touch with us giving your transaction reference number. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.5 How can I check the status of my money transfer request? SBI Express Remit from SBI provides you an online tracking facility to monitor the money transfer status. Each money transfer request is provided a unique tracking number (e.g. GR00003453), using which you can track the status of the same online through "Transaction Details" facility. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.6 I want to delete a SBI Express Remit request. How can I do it? You can delete a money transfer request made through SBI Express Remit, before the same is processed by us. We process the SBI Express Remit requests made during the day, on the same day. Any request made on the same day can be deleted before 1.00 PM New York time. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.7 I had requested a demand draft to be dispatched to the beneficiary, but the beneficiary has not received it. What should I do? A demand draft is dispatched by either Courier or Registered Post depending upon the beneficiary location. A courier delivery would take about 1-4 days, while Registered Post would take about 8-10 days. You can get in touch with us giving your Transaction Referenec number in case of any unusual delay. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
4.8 I have received a mail with the subject as "Transaction rejected". What does it mean? There might be a case that the US bank account details (ABA Routing number, Account number, Account type) provided by you while registering for SBI Express Remit are incorrect. Such a case is rejected and returned by your US bank with the return type "R" and cannot be processed. The same is informed to you through an e-mail, requesting you to add a new bank account to your SBI Express Remit facility, after deleting the earlier bank account. Click here to know more about the "R" type returns. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5. SBI Express Remit Transaction | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.1 Where can I check the exchange rate used for converting $ into Indian Rupees? The exchange rates are displayed under Exchange Rate link on the SBI Express Remit home page. These are indicative exchange rates. The actual rates applied for converting the $ amount transferred by you into Indian Rupees may be different from the rate displayed on account of the intra day movement of the Rupee-Dollar exchange rate. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
5.2 I have made a SBI Express Remit request, but the money has not been transferred from my US bank account. What should I do? The exchange rate prevailing on the day the money is credited to the beneficiary's account with SBI or the demand draft prepared is used for converting the $ amount into Indian Rupees. Example: If you make a SBI Express Remit request on Monday, the money is credited to the beneficiary's SBI account on Friday. The exchange rate prevailing on Friday would be applied for converting the $ amount. The exchange rates are displayed under Exchange Rates link on the SBI Express Remit home page. These are indicative exchange rates. The actual rates applied for converting the $ amount transferred by you into Indian Rupees may be different from the rate displayed on account of the intra day movement of the Rupee-Dollar exchange rate. Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
ACCOUNT VALIDATION PROCESS(ACH Confirmation) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
REMITTANCE PROCESS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
"R" Type of Returns | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
"C" Type of Returns | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
ABA Routing Number Image | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
![]() | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Back Top | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
![]() |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||