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FAQ

FAQ on Corporate Internet Banking

  1. What is Corporate Internet Banking?

    Corporate Internet Banking (CINB) of State Bank of India is the channel which facilitates Corporate Customers (any non- individual customer such as firms, companies, trusts, partnerships, proprietorship concerns etc.) to carry out banking activities online anywhere and anytime, aided with the power and convenience of the internet.

  2. Who can avail CINB?

    For the purpose of Corporate Internet Banking, any non-individual customer, whether it is a single man enterprise, small business enterprise, firm, trust, institution, Government organization or large conglomerate is treated as a Corporate. Any Corporate maintaining account with any branch of State Bank of India can avail CINB.

  3. How to access CINB site?

    Visit online banking site of SBI at www.onlinesbi.com. Click on 'Corporate Banking' tab to land on the CINB home page.

  4. Whether all branches of SBI can provide CINB facility?

    Yes CINB facility will be made available by all branches of SBI across the country.

  5. Can CINB be made available to individual (personal Banking) customers?

    No. Corporate Internet Banking as the name itself indicates is meant exclusively for Corporate customers (non individuals). For individual customers Retail Internet Banking facility is separately available.

  6. I have availed Internet Banking facility on my SB/CA account as an individual. How does the CINB differ from that?

    Retail internet banking is a single user product whereas CINB (Khata plus, Vyapaar and Vistaar) provide for multiple users with varying powers as per requirement of the Corporate. In fact under CINB the Corporate gets the capability to grant discretionary access to banking accounts by internal users and dynamically manage permissions to banking transactions and monitor them.

  7. How safe/secure is our net banking account?

    The Internet banking portal of SBI, www.onlinesbi.com is a highly secure, verisign certified site with the transaction data travelling encrypted via an SSL medium (256-bit SSL tunnel), the highest level of security on the internet. The advanced EV-SSL Certificate provides evidence of authenticity to the website which safeguards users from accessing through unauthorised sites.

  8. Corporates vary in size and constitution - from small single person entities to large conglomerates. Does SBI provide net banking facilities to all of us?

    Yes, at SBI, we understand the banking requirements of the various corporates according to the size and complexity. Hence we have designed a variety of Internet Banking products to suit the varying needs of different target groups. You can choose the product among the following that suits your needs best.

    1. Khata - This is a single user enquiry product meant for small firms or institutions who maintain accounts with only one branch of SBI and who wish to do only online enquiry and downloading of account statements. Online transactions are not allowed in this product.
    2. Khata Plus - This is a multi-user enquiry product meant for slightly larger firms or institutions banking with multiple branches of SBI. This provides enquiry facility to multiple users of the organization. Online transactions are not allowed in this product either.
    3. Saral - This is a simplified single user transactional product ideally suited for sole proprietorship concerns, micro enterprises or individual businessmen who require online transaction facility in their business accounts. The product provides transaction rights to the user involving transfer of funds to own or third party accounts up to a limit of Rs.5 lakhs per day. Both intra and inter bank transactions are supported.
    4. Vyapaar - This is a multi-user transactional product meant for small and medium enterprises and organisations maintaining accounts with a single branch of SBI and who wish to provide discretionary access/ transaction rights to their users. The Administrator of the Corporate creates other corporate users and assigns rights to them for different accounts up to a maximum transaction amount of Rs 50.00 lacs per transaction. There will not be any ceiling on the number of transactions per day.
    5. Vistaar - This is a complete internet banking suite for large and very large corporates, Government organisations and Institutions. The facility enables multiple users to have discretionary access / transaction rights across accounts with various branches. The Corporate Administrator creates other users and assigns rights to them for different accounts up to a maximum transaction amount of Rs 500.00 crore per transaction. There will not be any ceiling on the number of transactions per day.
  9. What is the difference between Khata and Khata Plus? Names sound similar.
    1. Khata is a single user enquiry facility of CINB. Accounts linked to one Customer number alone can be viewed in this facility. It cannot be upgraded to other products like Vyapaar or Vistaar.
    2. Khata plus is multi user enquiry facility. This is meant for corporates having multiple users and banking with more than one branch of SBI. Here accounts opened under several Customer numbers can be mapped to one corporate ID. Also, the corporate Administrator can give discretionary rights to the users to view accounts and download statements.
  10. How do we apply for CINB facility? Where do we get the requisite forms?

    You can approach the SBI branch where your account is maintained for availing any one of the variants of Corporate Internet Banking mentioned above at question no. 8. The registration forms required for the various products can be downloaded from our online banking website www.onlinesbi.com through the link "Registration Forms" provided at the top of the Home Page of Corporate Internet Banking. Forms duly filled and accompanied with Board Resolution, wherever required, should be submitted to the branch.

  11. Who are the various role holders in the multi user products-Khata Plus, Vyapaar and Vistaar?

    The list of possible role holders in CINB is as follows:

    1. Regulator - Role of Regulator is unique to Vistaar facility. He is the executive controller of the Corporate. He defines the overall profile of the corporate in CINB. He cannot view or transact on any account in CINB.
    2. Administrator - Role of Administrator is mandatory in Khata Plus, Vyapaar and Vistaar. He exercises management control. He creates the other users and provides them access rights to the corporate accounts. He also defines their financial powers to transact on these accounts.
    3. Enquirer - He can only view and download statements of the accounts mapped to him by the Administrator
    4. Maker - He is the creator of the transaction. Role applicable to Vyapaar and Vistaar
    5. Authorizer - He authorizes transactions created by the maker. His authorisation rights are defined by the Administrator. This role is again applicable to Vyapaar and Vistaar
    6. Uploader - This is an optional role in Vyapaar and Vistaar. He uploads files containing bulk transaction is a pre-defined file structure
    7. Auditor - This is an optional role in Vistaar. He takes a second look at the transactions and audits them post facto
    8. Approver - This again is an optional role in Vistaar. Approver checks the transaction before authorisation
    9. Super Enquirer - He has rights to enquire any account of the corporate maintained at any branch. This role is also optional
  12. Which role holders will be created by the branch?

    The Branch will create a Corporate ID and provide User ID and password for the following corporate role holders.

    1. Vistaar : Regulator and Administrator
    2. Vyapaar and Khata Plus : Administrator
    3. Khata and Saral : User
  13. We wish to get the User ID and password immediately after our application is accepted by the Branch. Is this possible?

    Yes. The User ID and Password may be issued by means of Pre Printed Kit which is handed over to the respective user against his/her acknowledgment.

  14. The senior officials of our corporate will not be able to visit the branch to collect the User ID and password. Is there an alternative?

    Yes. In case the user is unable to visit the branch personally for receiving Pre Printed Kit, the Username and Password can be sent separately through dispatch mode.

  15. I have a sole proprietorship concern. Can I get CINB with only enquiry rights?

    Yes. If you wish to use CINB for enquiry only, you can avail Khata facility.

  16. I have a sole proprietorship concern. Can I get CINB with transaction rights?

    Yes. You can avail 'Saral' facility. As explained at question No 3 above this is a single user, transactional product.

  17. What transaction facilities are available through 'Saral''?
    1. Single user operated, user friendly and simple.
    2. Transaction rights on the accounts.
    3. Facility to view account information and download account statement of your account.
    4. Facility to transfer your funds to
      1. SBI accounts(other than your own accounts) ---Consolidated limit per day Rs.5.00 Lacs
      2. Other Bank Accounts (RTGS/NEFT) --- Consolidated limit per day Rs.5.00 Lacs
      3. Merchant Payments --- Consolidated limit per day Rs.5.00 Lacs

    In a single day the total amount transferred to these three categories should not exceed Rs.5.00 lacs.

    1. Facility to transfer funds to your own accounts.
      1. Maintained in the same branch upto Rs.25.00 lacs per day
      2. Maintained in different branches upto Rs.10.00 lacs per day
    2. Facility for making request for DD issue and Bill Payment upto Rs. 5.00 lacs per day(Consolidated limit of Rs.5.00 lacs, i.e on a single day the total amount of Demand Draft request and Bill payments should not exceed Rs.5.00 lcas.)
    3. I-collect payment upto Rs.10.00 lacs per day.
    4. Supplier payment upto Rs.25.00 lacs per day.
    5. Facility to participate in e-auction for government departments upto Rs.1.00 Crore per day.
    6. Facility to make payments to govt. and semi-govt. institutions including taxes, statutory dues such as ESIC, EPF, including OLTAS, CBEC and ICEGATE upto Rs.2 Crores per day.
    7. User can manage the display of his/her accounts through hide / unhide functionality.
    8. Facility for online enquiry of transaction status.
    9. Facility to schedule transactions for a later date.
    10. Facility to set account nicknames.
    11. Facility to set beneficiary level limits.
    12. Facility to set separate limits for DD issue request and tax transactions
  18. We are a Partnership concern. Which CINB product is applicable to us?

    You can avail Vyapaar facility. The product provides transaction rights. If however, you choose to use CINB for enquiry purpose alone, you may opt for Khata Plus.

  19. We had availed Khata facility some years ago. Now we need transaction rights. How do we get transaction rights?

    Khata facility cannot be upgraded to other facilities with transaction rights. However, corporates who have availed Khata can register for Saral, Vyapaar or Vistaar depending on their constitution and requirements after requesting the branch to deactivate Khata facility.

  20. We have availed Khata Plus facility. Can we get transaction rights?

    Yes. Khata Plus can be upgraded to Vyapaar or Vistaar. These two variants provide transaction rights. Up-gradation is done by the branch.

  21. The Corporate maintains accounts with several branches of SBI. Can all these be linked to one CINB facility?

    Yes. Khata plus (enquiry only) and Vistaar facilities allow accounts in various branches to be mapped to one Corporate ID.

  22. Our company has units in various parts of the country and we maintain accounts with local branches of SBI. Can we avail INB for all our accounts? Can these accounts be managed by our local offices on CINB?

    Yes. Under Khata Plus (enquiry only) and Vistaar (transaction facility), the Corporate can opt for multiple admin mode. The accounts of the various units can be mapped to the respective administrators.

  23. What are the various facilities available under 'Vyapaar' and 'Vistaar' products?

    Following facilities/ types of transactions are enabled through our above transactional products

    1. Fund transfer to own or third party accounts in SBI (Intra bank fund transfer)
    2. Fund transfer to beneficiary accounts in other banks through RTGS/NEFT (Inter Bank fund transfer)
    3. Request for draft issue
    4. Payment to registered suppliers
    5. Various tax payments ( Direct, Indirect and State)
    6. Facility to schedule transactions
    7. Top up of Pre paid cards
    8. View and download of DEMAT holding statement
    9. MIS / reverse file facility (Reports generation)
    10. Bulk upload facility for payments of salary, tax, pre-paid cards top up, bills, remittances to intra and inter bank beneficiaries etc.
    11. E-collection facility
    12. Direct debit facility ( pull mode)
    13. Electronic Dealer and Vendor Finance
    14. IPO subscription facility through ASBA
    15. Facility for online trading of 'Currency Futures'
    16. Facility for online payment of EPF subscription
  24. Our company has a complex hierarchy of officials in Accounts department? Can this be replicated in CINB? Can we delegate powers to them in CINB as per our Corporate policy?

    Yes. CINB provides Corporates the capability to regulate user access to banking accounts by internal users and dynamically manage permissions to banking transactions and monitor them.

  25. We wish to avail CINB with transaction rights but at the same time we want transactions to be authorized by more than one person. Is it possible in CINB?

    Yes. The key security feature of CINB is the concept of maker and checker. Transactions are created by one of the users called the maker and authorised by one or more authorisers.

  26. We would like one our officials to take a look at the transactions after they are posted (post facto) for internal control audit purpose. Does CINB provide for that?

    Yes. The Vistaar facility has a unique /Auditor/ role who takes a look at the transactions post facto for audit purpose. However, this is an optional feature.

  27. Our corporate has a large number of users. Do we have the option to modify/delete/deactivate them in CINB?

    Yes. The Corporate Admin has powers to modify, delete, deactivate and reactivate users.

  28. Is it possible to upload transactions in bulk for salary, vendor payments etc.

    Yes. Corporates who have availed Vyapaar or Vistaar variants of CINB can use the bulk upload facility for a variety of transactions such as intra & inter bank transactions, salary payments, vendor payments, bill payments, tax payments etc.

  29. Are NEFT/RTGS transactions permitted in file upload?

    Yes. NEFT/ RTGS transactions can also be done in file mode.

  30. Whether file con contain single debit multiple credit records?

    Yes. Single debit and multiple credit file format is supported for intra bank, NEFT and RTGS transactions.

  31. Whether encrypted files can be uploaded?

    Yes. Upload of files encrypted using either symmetric keys or asymmetric keys (PKI) is supported.

  32. What are the Government transactions that we can make through CINB?

    Payments of Direct Taxes (OLTAS), Excise Duty payment, customs duty, Railway freight, online licence fee payment to DGFT, various State Government Taxes etc. are possible through CINB.

  33. Can we make payments to our suppliers through CINB?

    Yes. Corporates can make online payments to registered suppliers using CINB. The administrator of the dealer corporate should map the supplier through the appropriate menu in CINB. This has to be approved by the Supplier corporate. After approval supplier payments can be made.

  34. How do Corporates collect payments online from their dealers/customers through CINB?

    CINB facilitates e-collection of dues from dealers through direct debit whereby the supplier corporate availing Vistaar facility can directly debit the accounts of the dealers maintained at various branches of SBI.

    To avail this, the supplier corporate has to enter into a bipartite agreement with the bank. Based on this, the dealer will give a mandate to the supplier to debit his account up to a specific limit and period.

  35. Ours is an educational institution. Can we collect fees through CINB?

    Yes. Reputed educational institutions who have registered under Vyapaar or Vistaar variants of CINB can make use of the i-collect facility for fee collection.

  36. We are a charitable institution. Can we collect donations through CINB?

    Yes. Reputed institutions who have registered under Vyapaar or Vistaar variants of CINB can make use of the i-collect facility for collection of donations.

  37. Whether Non Agency Banks (NABs) who are not authorised to handle tax transactions can take the help of Corporate Internet Banking of SBI to remit taxes of their customers?

    Yes. NABs can register for Vistaar facility and can remit tax payments as file based transactions. Please note that NABs are not allowed to put through any other transactions in CINB.

FAQ on Customs Duty

PAYMENT OF INDIRECT TAXES (CUSTOMS DUTY) THROUGH SBI CORPORATE INTERNET BANKING

To pay Indirect Taxes (Customs) through the internet:

  1. Click the Indirect Taxes (Customs) (https://epay.icegate.gov.in/epayment/locationAction) link to go to Customs e-payment Gateway.
  2. Provide your Import-Export code or your login credentials given by ICEGATE & select your location at which your custom payment is due.
  3. You will be displayed a list of your unpaid challans.
  4. You can pay multiple challans in one go by selecting these challans from the list displayed (Maximum upto 25 challans).
  5. You can also effect individual challan payment.
  6. Select State Bank of India for payment.
  7. You will be redirected to the OnlineSBI login page.
  8. Enter your Internet Banking user ID and password. If your credentials are valid, you can proceed to select the account from which you wish to pay tax.
  9. You will be provided a link to print the e-receipt for this payment on successful processing of your transaction.
  10. You will be redirected to ICEGATE site. If payment was successfully made for the challan, it will not appear in the list of pending challans in the ICEGATE site.
  11. You can also generate e-receipt/acknowledgment subsequently from 'status enquiry' link under 'enquiries' tab of onlinesbi.com.

For 'process demo', please go to the home page of Corporate Internet Banking -> Click on SBI e-Tax -> Central Government Taxes -> ICEGATE (Indian Customs EDI gateway) and click on 'Click here for process demo'.


FAQ:

Scnerio 1:

While making Customs Duty payment error message received from bank portal : " Due to some technical problems, we are unable to process your request "

Reasons:

  1. Rule not set by the corporate Admin
  2. Transaction amount is higher than the rule set by the corporate Admin.

Solution:

  1. Corporate Admin Login to OnlineSBI -> Manage Accounts -> Rules -> Select Account Number -> Enter Transaction Limit -> Select the authorize type : Single or Joint -> Submit.
  2. On the next page -> Select Authorisers Name -> confirm.
  3. View by accounts -> Select Account Number -> Click on view -> Take a print out of the relevant page and submit to your SBI Branch for their Approval.

Scnerio 2:

Transaction/s not completed, challan not available in 'Unpaid challan' list in Icegate Portal.

Reasons:

  1. This could have occurred if the corporate has clicked on 'Challan' in Icegate portal but has not completed the online transaction/s.

Solution:

  1. Such challans would have moved to 'Incomplete Transactions' list in the Icegate portal. Click on 'Verify' link in the Icegate portal and input '0' (Zero) in the box provided for entering 'Bank Reference Number'. By clicking on 'Verify' link the transaction/s will be moved to 'Unpaid Challans'.
  2. Input the transaction afresh.

Scnerio 3:

Online payment is successful but ICEGATE portal is not updated and challan is not available to the corporate.

Reasons:

  1. Connectivity issue between SBI and ICEGATE portals.

Solution:

  1. Even after successful payment if challan is not generated, the relevant challan would have been moved to list of 'Incomplete transactions' on the ICEGATE portal. Please click on 'Verify' tab. Provide the Internet Banking Reference Number in the box provided for entering 'Bank Reference Number'. The 'Bank Reference Number' will be available in your bank's e-Receipt/Acknowledgement. ICEGATE portal will be updated and challan will be generated.
  2. You may safely repeat this process if the issue is still not resolved.

FAQ on Safe Online Banking

Knowledge about Safe Online Banking:

  1. State Bank Group will never send an e-mail asking for personal or financial information such as your username, login/profile or transaction password, PIN number or credit card number.
  2. Any e-mail, which asks for such information, is fraudulent and should be deleted immediately.
  3. Do not be lured if you receive an e-mail promising you a reward for providing personal information and do not be afraid if the email warns of an impending penalty for non-compliance.
  4. Any attempt to steal financial information by sending fraudulent e-mails is technically known as 'Phishing'
    More about Phishing.

Acquiring Skills on Safe Online Banking:

  1. Access the corporate Internet banking website only by typing the URL: https://www.onlinesbi.com/corporate/sbi_home.html in the address bar of your browser. Do not click on links in any e-mail message to access the site. More Security Tips
  2. If you receive any suspicious or fraudulent emails, email us immediately at report dot phishing at sbi dot co dot in.
  3. If you have accidentally revealed any confidential information, report the same immediately at report dot phishing at sbi dot co dot in.
  4. If you receive an e-mail purportedly sent from a bank or a trusted organisation, promising a reward or warning of penalty for non-compliance, contact State Bank of India immediately.

Features for Safe Online Banking

The Internet Banking portal provides several inbuilt features for safe and secure banking. You can use the security options in the profile tab to:

  1. Customize your Personal Profile: You can set your display name, mobile number and email ID in your personal profile. The display name is used in the Welcome message. Kindly note that this features is available only for transaction makers and authorizers.
  2. Manage Beneficiaries: You can add trusted third parties holding accounts in State Bank Group or other banks to which you can transfer funds from corporate accounts. You can also modify or delete third parties whenever you wish. Kindly note that this feature is available to regulator and administrators only. If your corporate wishes this feature can be extended for transaction makers and authorizers.
  3. Enable High Security: SMS based high security is an additional layer of security provided to corporate accounts. It is recommended that you enable this feature, in the profile section. Whenever you transfer funds to own or third party accounts, issue a demand draft or pay tax online you will receive a high security password by SMS. You need to use this password to complete the transaction.