Merchant Transaction FAQs : Report Level Merger

 

1. Which bank to select as the payment option for merchant payments (like IRCTC Ticket Booking) in case of in case of erstwhile State Bank of Travancore (SBT) customer?

Erstwhile SBT (State bank of Travancore) customers are advised to select State Bank of Indiafor merchant payments.

 

2. Which bank to select, as the payment option, for merchant payments (like IRCTC Ticket Booking) in case of in case of erstwhile Associate Banks viz SBBJ, SBH, SBM &SBP customer?

SBBJ, SBH, SBM & SBP customers are advised to continue toselect their respective erstwhile Bank for making payments at merchant sites

 

3. What if the erstwhile Associate Banks viz SBBJ, SBH, SBM & SBP customer (other than erstwhile SBT customer) selects State Bank of India in case of merchant payment?

Merchant payment /transaction initiated by such customer of erstwhile banks (SBBJ, SBH, SBM & SBP), this will fail. Customer has to reinitiate the transaction again by going back to the merchant web-site as system will not allow the customer to proceed further.

Hence customers of erstwhile banks(SBBJ,SBH, SBM & SBP)are requested to select their respective parent/erstwhile bank till further instruction.

 

4. In case of erstwhile SBT customers, which option to select for Merchant Payment where SBMOPS (State Bank Multiple Option Payment System) has been enabled?

Erstwhile SBT (State bank of Travancore) customers are advised to select SBI on landing at the MOPS page for making payment.

 

5. In case of erstwhile SBBJ, SBH, SBM and SBP customers, which option to select for Merchant Payment where SBMOPS (State Bank Multiple Option Payment System) has been enabled?

Users of erstwhile SBBJ,SBH, SBM & SBPshould select their respective Bank available under Option of ‘Other Banks Internet Banking’ on SBMOPS page.

 

6. What if the customer of erstwhile SBBJ, SBH, SBM and SBP (Other than SBT) selects State Bank of India in the SBMOPS page and proceeds further.

This will result in failure of selected merchant transaction and you will have to reinitiate the transaction as system will not allow the customer to proceed further. Hence customers of erstwhile SBBJ, SBH, SBM and SBP are requested to select their respective erstwhile / parent bank under Option of ‘Other Banks Internet Banking’ on SBMOPS page till further communication.

 

7. What are the charges to be levied in case of merchant transactions for customers of erstwhile State Bank of Travancore?

For users of erstwhile State Bank of Travancore, INB Merchant transaction charges applicable in State Bank of India will apply. These charges shown are subject to change and bank may change it without prior notice.

 

8. What are the charges to be levied in case of merchant transactions for customers of erstwhile SBBJ/SBH/SBM/SBP?

Existing charges as per their respective erstwhile Associate Banks (SBBJ/SBH/SBM/SBP), pertaining to merchant transactions shall apply.

 

9. To whom to contact in case of any disputes in case of merchant transactions?

In case of any dispute, users of erstwhile SBT customers are requested to raise the concern with SBI whereas SBBJ/SBH/SBM/SBP customers are requested to raise the concern with their parent / erstwhile bank.