State Bank Anywhere Personal - Frequently Asked Questions

FAQ Features




1. How do I add SBI beneficiary?

Please follow the below steps:

  • Go to 'Settings' >> 'Profile Management' >> 'Add/Manage Beneficiary'.
  • Give your profile password and click on 'Submit' button.
  • Click on 'Add' icon on the right hand corner.
  • Select 'State Bank Account' from dropdown.
  • Provide the account number and limit and click on 'Submit' button.
  • Confirm the details in the pre confirm screen.
  • Click on 'Submit' button.
  • Provide the OTP received in mobile and click on 'Submit' button.

2. How do I add other bank beneficiary?

Please follow the below steps:

  • Go to 'Settings' >> 'Profile Management' >> 'Add/Manage Beneficiary'.
  • Provide your profile password and click on 'Submit' button.
  • Click on 'Add' icon on the right hand corner.
  • Select 'Other Bank Account' from dropdown.
  • Provide the account number (mandatory), limit (mandatory), address (optional), IFS code (mandatory) and click on 'Submit' button.
  • Confirm the details in the pre confirm screen.
  • Click on 'Submit' button.
  • Provide the OTP received in mobile and click on 'Submit' button.

3. How do I edit limit of added beneficiary?

Please follow the below steps:

  • Go to 'Settings' >> 'Profile Management' >> 'Add/Manage Beneficiary'.
  • Give your profile password and click on 'Submit'.
  • Click on 'Add' icon on the right hand corner.
  • Select either 'State Bank Account' or 'Other Bank Account' from dropdown.
  • The list of added beneficiaries will show.
  • Click on 'Edit' button.
  • Click on the 'Limit' text box and edit accordingly.
  • If the limit is decreased, then no OTP is required and the limit will be changed. However, if the limit is increased then OTP is required and limit will be changed after providing the OTP.

4. How many beneficiaries can I add in one day?

Three in 'State Bank Account' category and Three in 'Other Bank Account' category.


5. What is cooling period after adding beneficiary?

Four hours.


6. How do I delete added beneficiary?

Please follow the below steps:

  • Go to 'Settings' >> 'Profile Management' >> 'Add/Manage Beneficiary'.
  • Provide your profile password and click on 'Submit' button.
  • Select either 'State Bank Account' or 'Other Bank Account' from dropdown.
  • The list of added beneficiaries will show.
  • Click on the delete button beside the beneficiary name you want to delete.
  • Click on 'Yes' in the prompt window.
  • The selected beneficiary will be deleted.



1. What are the different channels for transferring funds using SBI Personal UPI mode of payment?

The different channels for transferring funds using SBI Personal UPI functionality are:

  • Transfer through Virtual Payment Address (VPA)
  • Account Number + IFSC
  • Through Aadhaar Number

2. How can I generate a Virtual Payment Address?

Generation of VPA is currently not supported through SBI Personal App.


3. Does the customer need to register a beneficiary before transferring funds through SBI Personal UPI feature?

The customer need not register the beneficiary in order to transfer funds through UPI in SBI Personal App.


4. Does the beneficiary also have to register for UPI for receiving funds?

In case of sending money using beneficiary’s Virtual ID, the beneficiary should mandatorily be registered with UPI but in case of payment through Account number +IFSC or Aadhar number the beneficiary need not be registered for UPI.


5. Is there a limit on the value of transactions when I am sending money using UPI?

Presently, there is a limit of Rs. 10,000/- per transaction and Rs. 25,000/- daily limit through SBI Anywhere Personal App.


6. What if my account is debited but the transaction does not go through?

UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately. In case if the amount is not reversed, you can raise dispute through SBI Anywhere Personal app itself.


7. Can I put a stop payment request for funds transferred through UPI functionality of SBI Personal App?

No, once the payment is initiated, it cannot be stopped.


8. Where do I register a complaint with reference to the SBI Personal Pay transaction?

You can raise grievance by going to ‘Payment History’ option and select particular transaction and ‘raise dispute’. You can also check status in “Dispute Status” module available under UPI functionality in SBI Personal App.


9. How can I track my transaction status?

  • Login to SBI Personal App
  • Navigate to UPI >> UPI Payment History

10. What are the charges levied on the customer?

Presently, no charges are levied. Any change in this matter will be communicated separately.



1. What is eStatement and what are its advantages?

An e-Statement is a summarized periodical record (viz. quarterly or monthly) of all the transactions made by a customer.

Advantages: You will get all the transactions at a time and you can keep track of it.


2. Do I need to pay for this new e-Statement service?

No. SBI is providing the service free of cost.


3. How do I change / update my email address for receiving notification of eStatement?

  • Login through INB.
  • Go to profile.
  • Change your email address.

4. Can I cancel the eStatement service and opt for paper-based statements in future?

Yes. We can de-register from eStatement service from the app anytime you want.


5. Can I print my eStatement?

Yes, you can print the statement once you receive it in your email address.


6. Can I save my eStatement?

Yes, you can save the statement in the device you are using by downloading it from your email address.



1. How do I stop a cheque?

  • Login to SBI Anywhere App Personal.
  • Click on 'Requests' >> 'Cheque Book' >> 'Stop/Revoke Cheque'
  • Select the radio button 'Stop Cheque'.
  • Select the account number from the dropdown.
  • Provide the start cheque number (mandatory) and end cheque number.
  • Select the instrument type.
  • Select the stop reason. (Mandatory).
  • Accept the Terms and Conditions.
  • Click on 'Submit'.
  • Provide the OTP received in mobile.

Your requested cheque(s) will be stopped.


2. Is there a cost associated with stopping a cheque?

SBI is providing the facility absolutely free of cost.


3. Can I stop multiple cheques at any one time?

You can stop multiple cheques at a time. You have to give the Start Cheque and End Cheque Number.


4. How do I cancel a Cheque Stop?

  • Login to SBI Anywhere App Personal.
  • Click on 'Requests' >> 'Cheque Book' >> 'Stop/Revoke Cheque'
  • Select the radio button 'Revoke Cheque'.
  • Select the account number from the dropdown.
  • Provide the start cheque number (mandatory) and end cheque number which you need to revoke.
  • Select the instrument type.
  • Accept the Terms and Conditions.
  • Click on 'Submit'.
  • Provide the OTP received in mobile.

Your requested cheque(s) will be revoked.


5. Can I view a list of all cheques which I have stopped?

Yes. Please follow the following steps to check the list of stopped cheques.

  • Login to SBI Anywhere App Personal.
  • Click on 'Requests' >> 'Cheque Book' >> 'Stop/Revoke Cheque'
  • Select the radio button 'View Recent'.
  • Select the account number from the dropdown.

The app will show all the cheques that you have stopped with their reference number and start cheque numbers.

To see in detail, please select any of the entry and it will show the details.


6. How quickly does a cheque stop take effect?

It will be stopped from the moment the confirmation you get from the app.


7. The account from which I want to stop the cheque on is not visible on my Mobile Banking?

In this case you cannot stop any cheque. You can only stop cheque(s) if and only if your account number is visible in Internet Banking.


8. Can I place a stop on a cheque which has already been presented on my account?



9. Can I place a stop / remove a stop on cheques for my joint account online?

Yes. You can stop cheques for your joint account. However, the particular account needs to be registered in Internet Banking.

FORM 15G/15H


1. What is the functionality of 15G/H?

The forms 15G and 15H need to be submitted for tax exemptions on interest earned on bank deposits.


2. What is the criteria for submitting 15G?

Form 15G is meant for non-senior citizens i.e. <=60. The aggregate of the interest (excluding interest earned on securities) received during the financial year should not exceed the basic exemption slab of Rs. 2.5 lakh.


3. Can NRI customer generate and submit 15G/H in Mobile Banking?

No. In Mobile Banking NRI customer cannot submit form 15G/H.



1. What is e-TDR/e-STDR (Multi Option Deposit)?

The MOD (Multi Option Deposit) account is a combination of your transactional (debit) account and deposit account. These are the Time Deposits but at the time of need for funds, withdrawals can be made in units of Rs. 1,000/- from the deposits by issuing a cheque from Savings Bank Account or from ATM / branch or through any other channel. This kind of deposits is completely liquid. The sum of available balance in the transactional account and MOD balance can be used for issuing cheques or withdrawal or making any other payment.


2. What is the tenure for MODs?

Minimum 1 year, maximum 5 years.


3. What are the interest rates for a term deposit?

The interest rates vary from time to time. You can view the latest interest rates by clicking on "View current interest rate" link provided in e-TDR/e-STDR (MOD) request page.


4. What is the minimum amount for a term deposit?

You can open a MOD account with a minimum amount of Rs. 10,000 with increments in multiple of Rs. 1000. However minimum and maximum amount limit may vary for different product codes.


5. Can I generate an MOD account advice?

Yes, you can generate and print an MOD account advice containing all the relevant details.


6. In whose name will the MOD account be opened? What will be the mode of operation?

The name(s) and mode of operation and branch of newly generated MOD a/c will be same as in debit a/c, from which the MOD a/c is funded.


7. How is the maturity amount calculated? Can I make enquiry before opening e-TDR/e-STDR (MOD)?

The maturity amount is based on the tenor and type of a/c selected by you. You may enquire the maturity amount, maturity date and rate of interest, without opening e-TDR/e-STDR(MOD) through "Enquiry" tab available in e-TDR/e-STDR(MOD) page.


8. What are the types of accounts from which I can debit an amount for the deposit?

You can debit a savings account to open MODs. The account selected for debiting should be a valid transactional a/c through Mobile Banking channel and should not be a stopped / dormant / locked account.


9. Can I open online term deposit a/c in any other name(s), not belonging to debit a/c from which term deposit a/c is funded?



10. Can I transfer the maturity money to any of my accounts?

No, maturity amount or the amount payable before maturity, will be transferred only to the debit account from which it was funded.


11. Can senior citizen avail additional rate of interest on MOD accounts?

Yes, senior citizens can avail additional rate of interest in e-TDR/e-STDR (MOD). The date of birth in Bank's record will be considered for age calculation. The minimum days and minimum amount applicable for additional rate of interest for senior citizens will be as per Bank's discretion. In case of joint accounts, the senior citizen benefit can be availed only if the first account holder qualifies for this benefit.


12. How can I add nominees in MOD a/c?

While opening an e-TDR/e-STDR(MOD), you will be provided with an option to retain the same nominee(s) for MOD a/c as appearing in your debit a/c from which the MOD is funded.


13. Can I add a new nominee online?

No, you will have to visit your branch for adding a new nominee.


14. Is there any cut off time for creating e-TDR/e-STDR (MOD) online?

Yes. e-TDR / e-STDR (MOD) can be created online from 8:00 AM IST to 8:00 PM IST. Requests initiated beyond this period will be scheduled for the next opening hours.



1. How do I do Quick Transfer using QR code?

A facility available in post login section of State Bank Anywhere application, whereby Beneficiary (any SBI customer) can create a QR code. by entering details (Name, A/c Number, IFS Code etc.). The generated QR code can be shared (by the beneficiary) with any SBI customer to send money by scanning the QR code using SB Anywhere app:

  • Log into State Bank Anywhere Application using internet banking credentials
  • Select “Quick Transfer” >> “Send Money” in the “Banking” Menu page
  • Enter the Beneficiary details manually and click “Submit”.
  • Confirm the details and complete the transaction with OTP received on the registered mobile number of the Bank.

Note :The feature to send money using ‘QR Code’ is only available on Android Phones. Non-Android Phones do not have facility to send money using QR code option.


2. How do I do Quick Transfer without QR code?

State Bank Anywhere users can now make instant funds transfer to beneficiaries without their prior registration. Steps to perform Quick Transfer :

  • The remitter logs into State Bank Anywhere application
  • Scans the QR code on the beneficiary mobile device using his/her smart phone camera.
  • Or reads the QR code received through various modes from which it can be shared.

The application decodes the QR code and auto populates the beneficiary details and provides information like Name, A/c No, IFSC, etc.

The remitter enters the “Amount” and “Remarks” and proceeds for payment. No prior registration of the beneficiary is required!

Note : Creation and Scanning of QR Code is currently available on Android devices only.



1. Can I change my Login password?

You can change password by visiting


2. Is it necessary for the Login password to be alphanumeric?

Yes, it is necessary.


3. How many characters should Login password have?

Login password should have minimum 8 and maximum 20 characters. It should be combination of alpha numeric and special characters.


4. Is it necessary to change the default password that is advised by SMS?

Yes, it is mandatory. You cannot use this without first changing the default password to one of your choice.


5. I have forgotten my password. What do I do?

Forgot username, it can be reset using profile password, hint question and answer created during registration. In case you forgot profile password or hint question and answer, please visit nearest branch.



1. What is m-Passbook?

M-Passbook or mobile Passbook is yet another innovative offering through State Bank of India.This is an electronic passbook, which can be used for storing and recording your transaction account activities. Transactions can be synced/ updated manually into your m-Passbook at any time of the day after logging into State Bank Anywhere. Once updated, you would be able to see your transactions in your m-passbook, stored in your device. This is an added convenience to viewing and monitoring your transactions history, without contacting Banks system/server every time for retrieving transactions.

M-Passbook is absolutely free of charge is part of State Bank Anywhere. Every SBI retail internet banking user can download State Bank Anywhere from Google Play Store and start using m-Passbook


2. What is m-Passbook Offline?

M-passbook Offline is a newly introduced feature in State Bank Anywhere, whereby users can view their m-Passbook transactions, offline, without the need for any network connectivity. All the m-Passbooks would be available to users (till they are synced) without the need to login into internet banking. To view m-Passbook offline, user need to enter his/her internet banking "Username" and "M-Passbook PIN".You will have to create M-Passbook PIN before you sync your data.

Create/Reset M-Passbook PIN

  • As a one-time activity, login into State Bank Anywhere application, and go to “Settings” menu at the bottom >> Create/Reset m-Passbook PIN.
  • Once created, Kindly Sync/Update your account m-Passbooks, so that you are able to view them offline, anytime, anywhere without the need for any data connectivity.

Viewing /Using M-Passbook Offline

  • The “m-Passbook” link would appear on the login page itself. User would not be required to login into internet banking account, to view m-Passbook.
  • Clicking on m-Passbook link, user is prompted to enter “username” and the 4-digit PIN created earlier and “Submit”.
  • After successful validation of the PIN locally, user is displayed the list of transaction account numbers (for which m-passbook already resides on the phone) to select.
  • Once the user selects the particular account, the m-passbook opens up in landscape mode populating all the transactions, already synced earlier.


  • In the Offline Version of m-Passbook, no “Sync” button should be provided.
  • In case, the user forgets his/her PIN, the same link can be used to create a New PIN.

mCash – Pay by Contacts


1. What is mCash – Pay by Contacts?

State Bank Anywhere users can now transfer funds to a third party without registration of beneficiary by entering beneficiary mobile number or email-ID or by just selecting from the “Contacts” in their devices. Users can create mCash for a particular beneficiary using the link “mCash” available under “Banking” menu. A nominal charge of Rs. 2.50 per transaction has been made applicable for each transaction.

At the beneficiary/receiver end, the recipient needs a Bank account, not necessarily with SBI. The recipient will receive a link in the SMS or email based on the medium chosen by the sender. An 8-digit passcode will be provided in the communication which is required to be used on the State Bank mCASH link available on pre-login of Online SBI or by downloading State Bank mCASH mobile App (Android Platform) to claim the funds.

Beneficiary is required to enter the Account Number, IFS Code, 8-digit Passcode, Mobile number or Email address in the fields provided and funds are transferred “Real time” via fund transfer functionality or IMPS facility for interbank transfers.

State Bank mCASH app (available on Google Play) has been provided with two options; “Claim: and “Favourites”. In “Favourites” section, customers can store account number and IFSC code (maximum 5 accounts) for future claims.



All the Existing retail internet banking, Anywhere and Freedom users can avail this with their respective username and password. Also, ATM card users can register for this in the mobile app itself.


1. How an existing Freedom and INB user can register in Anywhere?

Step 1: After opening the Anywhere in the home page tap to “Register”, which will list down three options.

Step 2: In that select the option ‘Existing Internet Banking user’ or ‘Existing Freedom user’ whichever is currently in use.

Step 3: If the user selects ‘Existing Internet Banking user’, then he needs to enter his INB User ID and Password OR if the user selects ‘Existing Freedom user’, then the user needs to enter User ID and MPIN and then click “Submit” button.

Step 4: Then, it will show the terms and conditions page. The user has to accept after reading it.

Step5: An activation code will be sent to the user’s registered mobile number. The user has to enter this activation code in the next page and then click “submit” button.

Step 6: Once register process is completed, the user will get a confirmation page with the message registration is successful. After this user can start using Anywhere app.

2. How a New user can register in Anywhere app?

Step1: After opening the app a screen will appear in which tap to “Register “. Then select the option ‘New user’ from the list.

Step 2:A page will appear giving instructions on ‘Steps for registration’:

  • Debit card users have to register for obtaining the temporary user name and password.
  • After 30 mins activate it by selecting the option Existing Anywhere user under “Register” Tap or visit to complete the activation.
  • If the user already has pre-printed kit from the branch, they can directly use the Existing Anywhere user option.
  • If the user don’t have debit card, they need to visit State Bank branch to register State Bank Anywhere.

On this page, click “Proceed “

Step 3: It will take to the registration page, where the user has filled the following mandatory details.

Mandatory details to be filled How to get the details
Account Number This will be available in the passbook and/or statement of account
CIF Number This will be available in the passbook and/or statement of account
Branch Code Click on "Get Branch code" which will take to a page where the user has to select their branch location and branch name and click "submit" which will auto update the branch code
Country Select from the drop down
Registered Mobile number enter the mobile number registered in Core banking (CBS)
Facility required Full transaction rights, Limited transaction rights, View rights
Text Image Enter the Alpha numeric from the text image

After entering these details, click “Submit”

Step 4: In the next screen, it will show the options “Debit card user “and “Not a Debit card user”

If “Debit card user “is selected, it will generate an activation code to the registered mobile number. After entering it in the next page, the user can start using the application after 30 mins.

If “not a debit card user” is selected, it will show a message “Please visit Branch “.



1. What kind of fund transfer can I do in mobile banking ?

You can do three types of transactions:

  • Transfer to Self-account
  • Transfer to Third Party Accounts within SBI
  • Fund Transfer to Other Bank Account through IMPS/RTGS/NEFT
  • Transfer to accounts using IMPS-Mobile No & MMID
  • Quick Transfer

2. What are self-accounts?

Self-accounts are your accounts that have been enabled for Mobile Banking .


3. How can I transfer funds to account in another branch of SBI? Can I transfer funds to my own accounts with different branches?

Yes, you can. Please add the required accounts as Payee under "Funds Transfer – Add Payee". Then you can transfer funds to these accounts after auto activation. Please refer to the User Guide.


4. What is IFS code and how do I find out IFS code of non SBI branch?

IFS code is an alpha numeric code –a unique identification number given by RBI, printed on the face of cheque book and over each cheque leaf. Also you can find on Passbook.


5. What do you mean by Other Bank account payee? Why do I have to give so much detail for registering Other Bank payee?

Other Bank account payee is an account which is maintained by another bank. The money is transferred to accounts with other bank by using NEFT/RTGS/IMPS and all the information asked to identify and verify the authenticity of beneficiary to ensure secure transaction and are mandatory for doing fund transfer.


6. Is it enough if I mention the short name of the other bank payee?

No. Please take enough care to enter the correct name of the payee as it appears in the other Bank's records. Otherwise, the funds transfer is likely to be rejected for the reason- Customer's name not matching.


7. Why do I have to enter maximum limit for every payee that I register?

This is to ensure that you do not, by mistake, send more than the stipulated amount to the payee. Your mobile handset will prompt you if you enter more than the maximum limit for any fund transfer.


8. I have entered a maximum limit of Rs.xxxx for one payee. Can I change it later?

Yes, you can. Go to ‘Fund Transfer’ select 'Manage Payee'. Select Payee Type from dropdown and then tap on the Payee accounts to view details. Choose 'Edit' button > Edit Payee Name or Limit and Save.


9. When I changed the maximum limit for a payee I was not asked to enter the MPIN or to confirm the sending of the SMS. Why?

The maximum limit for a payee is maintained by the mobile banking application on the handset. This is to ensure that you don't enter an amount more than the limit set by you.


10. How long will it take to transfer fund?

The intra bank fund transfers (SBI to SBI), takes place immediately.

Inter- Bank fund transfer (SBI to any other bank), will follow NEFT settlement, e.g. if it is done between 8.00 hrs and 18.30 hrs IST, say 5pm, settlement will be done on the same day. During the day, the Fund Transfers happens on hourly basis. Inter Bank transactions attempted beyond the NEFT timings and Sundays/ Holidays/ 2nd Saturday & 4th Saturday will not be accepted for processing.

However, the interbank fund transfers routed through the IMPS (Mobile to Mobile Money Transfer) option will be accepted for processing 24 x7 and the Funds transfer takes place immediately.


11. Is there any way to make stray payments without registering the payee details? Should I always register an account before transferring funds? Is there any way to avoid the process of payee registration for one time payments?

User can send funds using ‘Quick Transfer’ where the user can send money to the beneficiary by providing his mobile number or email ID OR can also use mCash, using which they can send a passcode to the beneficiary and the beneficiary can enter his account details and passcode and receive funds.



1. Can I view the transactions relating to my account?

Yes, Mini statement allows you to view a summary of your last 10 transactions.



1. How will I get my cheque book if I send the request by mobile banking?

The cheque book will be delivered to the address registered with the Bank. If you do not get the cheque book within 5 days please contact your branch. For any reason if your request is rejected, kindly check up with your branch and ensure that the account is opened with cheque book facility and the account remained operative.



1. What are the facilities available under Bill Pay?

You can pay your utility bills like electricity, Telephone, Mobile. You can also pay insurance premium and make donations also through this functionality. You can use options ‘View and Pay Bill’, ‘Pay without Bill’ and ‘Postpaid Bill Payment’.


2. What should I do to make a bill payment?

You have to register the billers through “Add Billers” to whom you would like to make payment through ‘View and Pay Bill’ facility. Also use the options ‘Pay without Bill’ and ‘Postpaid Bill Payment’ under ‘Bill Payment’ menu to pay bills without adding billers.


3. How do I know the billers who would accept the payment through your s?

Open the mobile banking application,choose settings and select Add Biller menu > Select Biller Location and category to get the list of Billers to whom payment can be made through our Mobile Banking s.


4. Once I know that the biller is available under your s, can I proceed to make the payment?

Yes, you can do bill payment through ‘View and Pay Bill’ for already registered billers.


5. Can I proceed to make the payment without adding billers?

In the mobile banking application select Bill Payment, chose either ‘View and Pay Bill > Make Adhoc Payments’ or ‘Postpaid Bill menu to pay bills without adding billers.


6. I am in receipt of the format. Shall I proceed for registration of my Biller?

Yes. Choose Bill Pay from Main menu and select Add Billers. Choose ADD from the options and enter the biller name, a nick name (for your identification only), and the consumer details required for the particular biller separated by comma. Please be guided by the format you received. You will get a SMS regarding the outcome of your response.


7. Is that all required for paying my bill?

Once you are registered with the biller you will receive the bill details over your mobile which would denote, apart from other things, the BILL ID. Please note to enter only this ID before you make payment and the ID you would have received in the physical notice/Bill would not facilitate payment through our . Hence before you make the payment you are advised to view the bill for noting the BILL ID and then proceed for payment.


8. Can I pay the bill at a future date?

Yes, you can pay at a future date also, but at least three working days before the last day mentioned in the bill. The default option is pay now. But once you choose the ‘Schedule’ option, you get the option to pay later as well. Please input the date of payment and press OK. You will get a response "Bill scheduled for "ddmmyyyy". On the scheduled date, after the processing of your instruction you will get a message "Rs.nnn/- received for Bill Desk."


9. I had given instructions for paying the billers on various dates? How would I cross check?

You can view all such bills by selecting "View Scheduled Bills" and sending your request with your MPIN.


10. How can I cancel a scheduled bill?

When you have scheduled a bill for payment you would have received a T-ID. You have to enter this T-Id for cancellation and send your request after confirming with your Login Password.


9. Will I be charged for biller registrations? Will I be charged for paying bills through State Bank Anywhere?

No, SBI provides this (adding of a biller and bill payment) free of cost. However, you have to pay SMS charges to your provider as per the plan availed. Please contact your Provider to know the exact cost for SMS.


10. Can I pay someone else's bill? Can I make a payment on behalf of someone else?

Yes, provided you have registered the billers.


11. How will I find out when new billers start offering bill payment through the SBI Mobile application?

You can find out billers that are supported by following these steps:

  • Select Bill Pay from the main menu
  • Select Get Help

You can search by City, Category and Biller Name. For example, to search for utility type billers enter (Mumbai/ Chennai/ Delhi/Kolkata for the metros and the name of the state in case of other cities) in the City field and utility in the Category field.

Invoke the "Get List" option to get the list of billers including Biller Name.


12. If I register for payment of a bill over mobile, can I pay in person?

Yes, you can pay your bills using the traditional channels. Registering for or using State Bank Anywhere does not in any way restrict you from making your payments in person.


13. How do I stop receiving an electronic bill?

To stop receiving an electronic bill, you simply need to delete the biller from the list of billers.

Follow the steps below to delete a biller:

  • Select Bill Pay from the main menu
  • Select Add Billers
  • Select the biller you desire to delete from the list available
  • Select Delete from Menu.
  • Enter MPIN and initiate the delete request
  • Select Delete from Menu.

You will stop receiving your electronic bills as soon as the biller updates the information, which would typically be from the next billing cycle.


14. When should I make a payment so that it reaches a biller before its due date?

Ideally you should make your payment at least 2 working days before the bill due date for the payment to reach your biller in time. We would urge you not to wait till last date, but make the payment well in time to avoid any biller- disruption or delayed payment charges.


15. Will I still receive paper bills after I begin receiving electronic bills through State Bank Anywhere?

Yes. You will continue to receive paper bills as you currently do.


16. Do I have to pay the entire bill amount?

You can make a payment either in full or in part depending upon whether the concerned biller provides you with that facility. For instance, currently, you can pay your Vodafone bill in part, but need to pay your MTNL bill in full.


17. Can I pay my SBI credit card bill using State Bank Anywhere?

Yes, SBICARD is a supported biller and you can pay your SBI credit card bills.


18. I have added and deleted billers several times. How can I get information regarding the billers that are registered?

Go to Bill Pay> Add Biller >Option > Fetch my Billers > enter MPIN> send request. You will get a SMS with the nicknames of the billers that are registered by you.



1. I am sending request for mobile top up but I am getting a SMS that the amount has been reversed. What is wrong?

You may not be sending the request for the correct amount as per the plans of the prepaid mobile. Please find out the correct amount for the plan from the provider and send the request again.


2. How is the Top-up from mobile phone different from the mobile recharge through recharge codes?

Under Top up & Recharge > Mobile Recharge, you do not require to enter recharge codes of pre-set denominations. You can enter the amount as per the plan of your prepaid connection and submit your request through your Mobile Phone. Top-up will be done as per plan from the provider


3. Is there a charge for using this facility?

No, SBI provides this facility free of charge for its customers.


4. Is registration a pre-requisite for Mobile Top UP?

No separate registration is required for top-up through Mobile. You can top up any mobile number through 'Top up & Recharge > Mobile Recharge ' menu.


5. What is the min and max amount I can top up through this ?

Please check with your mobile operator for the same. The amount to be topped up should be as per the plan of the prepaid connection.


6. When will my Bank Account be debited?

Your bank account will be debited immediately.


7. Will I get the same talk-time validity as I would at the local retailer?

Yes. You will get the same talk-time and validity as you would get at your local retailer based on provider.


8. Can I know what is the talk-time and validity that I will get before I do the top up?

Please check the same with the mobile operator's Call Centre or on their website.


9. How long does it take for me to complete a Top-up?

Normally, your mobile will get topped-up in less than 5 minutes. However, at times, due to network congestion, it might take up to 2 hours. If it is not successful, you will get a message that the amount is reversed and your account will be credited.


10. Will I receive a confirmation for completion of top-up through the facility?

Once the top-up is completed, you will receive a confirmation message from the operator as well as from SBI.


11. What if I do not get any confirmation message from the operator?

Once the top-up is completed, you will receive a confirmation message from the operator. In case of non-receipt of confirmation message, please check the talk-time limit of the mobile phone that you have topped up. If the talk-time does not increase, please contact your operator.


12. Can I top up when I am on roaming?

Yes, you can.


13. How can I top up while I am traveling abroad?

If you are enabled for International roaming, you can top up your mobile phone using this facility. However, please check the cost of SMS on International roaming.


14. What will happen if, by mistake, I have entered the wrong mobile number during Mobile Top Up and my account has been debited for the same? How do I get the amount back?

In case the mobile number entered by you was a valid number, that number will get topped up and the amount cannot be refunded. In case the number entered by you was not a valid number, the amount will be reversed and your account will be credited.


15. When can my request be invalid?

A request will be invalid on account of following reasons:

  • Non existing mobile number /Postpaid mobile number
  • Incorrect amount as per the plan of the prepaid connection of provider.

16. How do I top up my DTH connection?

For receiving Direct Top up for your DTH, the following steps are to be followed.

Select Top Recharge from Main Menu > choose DTH Recharge > Select DTH Provide from dropdown.

  • Enter ‘Viewing Card Number’ and ‘Amount to be recharged’.
  • Select ‘Debit from Account’ > Submit and Confirm. Your DTH account will be directly topped up.
  • Enter the amount of top up in the amount field. For

Tata Sky and Dish TV minimum top up is Rs 200/-

For Sun Direct top up can be done for Rs 25/100/110/133/200/300/328/400/500/1000.

For Big TV minimum top up value is Rs 10/-.


Please note: The denominations are subject to changes that may be announced by the providers.



1. How do I pay the premium on SBI Life Insurance policies?

From the Main Menu, select M-Commerce and choose 'SBI Life' - enter the policy No, the policy holder's date of birth, the exact amount of premium and the account to be debited for the payment and Submit & Confirm. Please note that for the payment to be successful, enter the particulars (Policy number, date of birth, amount) correctly.


2. I forgot to pay the premium on the due date and I am not sure of the penalty. Is there any way out?

Yes. You enter the premium amount that is normally due and get a SMS that the amount is wrong and the correct amount of premium with penalty is Rs.nnn. Please note the advised amount and pay accordingly.


3. How can I Top-up State Bank Wallets?

You have to login to State Bank Anywhere application, navigate through Top-up & recharge >> Top-up of State Bank Wallets, select Wallet Type as “BUDDY”, enter ‘Mobile Number’ and ‘Amount to be Recharged’, also select Debit account and tap on submit & confirm.



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